Q. I bought my BlackBerry Curve two months ago, it is the new one, and I wondered how do I get to download/install any available updates for it.
A. Install BB Desktop Manager on your computer. Get it here:
http://na.blackberry.com/eng/services/desktop/
Attach your phone via USB cable and open BBDM. Any updates should listed. If they aren't a Click on The Application Loader icon.
http://na.blackberry.com/eng/services/desktop/
Attach your phone via USB cable and open BBDM. Any updates should listed. If they aren't a Click on The Application Loader icon.
How common are Blackberry software problems?
Q. As of Thursday my Blackberry started having software problems. Basically my screen turns white and it will not do anything. I called Sprint and they told me that this is a "fatal software error" and they are going to be sending me a replacement phone. How common are these errors and are there any ways to prevent these errors?
A. Software problems are not all that common, but working in the wireless industry I see them alot.
The best ways to avoid having to get replacements is to regularly back up your device using the Blackberry Desktop Manager. If you start having issues, you can just do a restore to your latest back up.
The "fatal software error", or "white screen of death" usually happens when your phone is plugged into the computer, and it is unplugged/disconnected before the computer is ready. The desktop manager will always give a warning saying "don't unplug your device". There are other causes for that, but most have to do with a defective device or a defective version of handheld softare.
Regular software problems can easily be fixed by reinstalling the latest handheld software on the phone. Sprint should be able to walk you through it, but it is pretty basic if you have the desktop manager and download the handheld software from blackberry.com.
The best ways to avoid having to get replacements is to regularly back up your device using the Blackberry Desktop Manager. If you start having issues, you can just do a restore to your latest back up.
The "fatal software error", or "white screen of death" usually happens when your phone is plugged into the computer, and it is unplugged/disconnected before the computer is ready. The desktop manager will always give a warning saying "don't unplug your device". There are other causes for that, but most have to do with a defective device or a defective version of handheld softare.
Regular software problems can easily be fixed by reinstalling the latest handheld software on the phone. Sprint should be able to walk you through it, but it is pretty basic if you have the desktop manager and download the handheld software from blackberry.com.
What version of blackberry desktop software manager do I need?
Q. I have a curve 8830, and all I wish to do is transfer my contacts over. That is it
A. Just download version 5.0 which is the lastest, and pick the version WITHOUT media manager.
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